Phone 01685877723 - Sales


UK DELIVERY & EXCHANGES

CHEAP UK DELIVERY (Mainland UK)*

If you provide a mobile telephone number at checkout, our courier will usually send you an SMS (text message) on the day of the delivery to advise you of approximately when they expect to arrive. Please note that all times are estimates. All deliveries require a signature. 

UK EXCHANGES (Mainland UK)*

If you require a different size product we can send out another however your original order will need to be returned. You will need to pay for the second order but once the returned items have been received back, we will process your refund. This means that shipping will be still be charged. We will endeavour to process your refund within 2-3 working days and no longer than 7 working days. To arrange this you can place your new order through the website.

Any items you wish to return must be unused and in saleable condition with tags attached. Helmets and boots must be in their original boxes (please do not write on, or apply parcel tape to any garment boxes other than the original brown packaging box your items were delivered in).

Please don’t forget: with any item you are returning, you must enclose a completed return slip (which can be found at the bottom of your original receipt) or your full contact details. Please use a return label to apply to the outside of the parcel when it is sent.

RETURNS (Non-Exchange)

Under the Distance Selling Regulations you have 7 working days beginning the day after receipt to cancel your purchase by returning the item. Returned items must be unused, in saleable condition with tags attached and in the original packaging. Helmets and boots must be in their original boxes with no literature/stickers or visor stitckers removed (please do not write on, or apply parcel tape to any boxes).

Please note that you will be responsible for the costs of returning the item to us, Once your returned items have been received back at Kevin Thomas Motorcycles. We will endeavour to process your refund within 3 working days and no longer than 7 working days. All refunds will be credited to your original method of payment.

FAULTY / INCORRECT ITEMS

If you have received an item that you believe is faulty (arrived with a fault) or we have sent the wrong item, please return it with all labels still attached and we will inspect the item. If we agree the item is faulty we will offer you a repair, a replacement or a full refund. If we agree the item is faulty we will also refund the cost of the return postage (up to the value of £10.00, provided you able to send us proof of posting).

STOCK AVAILABILITY

Occasionally we may have Items listed on our website that are out of stock. If you place an order for an item that is out of stock, you will be notified (via email or a phone call) within 48 hours and given the option of an alternative product, to wait for the product to come into stock or to be given a full refund of that item.

DELIVERY TIMES & QUERIES

Deliveries may arrive at any time up to 6pm of the day they are due. If you are expecting a delivery please, allow this time for the courier to arrive. If this time has passed and you did not receive your parcel on the day it was due, please contact us and we will track it for you.

VEHICLES

When purchasing a vehicle, New or Used there is no refund available. We do honor any Manufactures Warranty unless otherwise stated. If a vehicle is found to be faulty where a warranty is in place, we will endevour to repair your purchase to the extent of the warranty. THIS DOES NOT INCLUDE COLLECTION/RETURN DELIVERY.

USED VEHICLES

Used vehicles have a 6 Month ENGINE only warranty (from date of collection/delivery). COLLECTION/RETURN NOT INCLUDED.

VEHICLE DELIVERY

Delivery will usually be within 5 days of payment unless otherwise agreed. Delivery will be charged at £1 per mile each way to it's destination unless otherwise agreed.